Terms & Conditions

01 Agreeing to these terms

These terms are the agreement between you and Sit'n'GetServed (Soyamba Tech, registration number 20XX/XXXXXX/07) for using the Sit'n'GetServed app and website. By confirming your seat, placing an order, or creating a vendor, runner, or admin account, you're agreeing to them.

If you don't agree with these terms, please don't use Sit'n'GetServed. If you're using Sit'n'GetServed on behalf of a business — a concession stand, for example — you're confirming you have the authority to bind that business to these terms.

02 Some quick definitions

A handful of words do a lot of work in this document — here's exactly what we mean by them.

03 Your account

You don't need an account to order — confirming your seat is enough. If you choose to create an account (so your order history and loyalty points carry over), you're responsible for keeping your device and any login details secure, and for the accuracy of the name, email, and phone number you give us.

Working on Sit'n'GetServed requires a real account with a password. You're responsible for:

• Keeping your password confidential and not sharing your account with anyone else.
• Enabling two-factor authentication where it's offered, and keeping your recovery codes somewhere safe.
• Telling us immediately if you suspect your account has been compromised.
• Everything that happens under your account, whether or not you personally did it, unless it's a result of our security failing you.

04 Placing an order

When you place an order, you're sending a real request to a specific vendor to prepare specific items for a specific seat. The vendor can accept or decline your order — declining always comes with a reason, which we'll show you. Once a vendor accepts, they're committing to prepare it; see Cancellations & refunds for what happens if something goes wrong after that.

You're responsible for entering your seat details correctly — an order is delivered exactly where you told us to send it.

05 Pricing, fees & payment

Every order shows its full price breakdown before you pay — the items themselves, a delivery fee, and, for card payments only, a small service fee covering the cost of card processing. Cash payments never carry a service fee. Menu prices are set by the vendor, not by Sit'n'GetServed.

Card payments are processed by Paystack; see our Privacy Policy for how that works and what we do (and don't) see of your payment details. Tipping your runner is always optional and entirely your choice.

06 Delivery

Once your order is ready, a runner is assigned to bring it to your seat. You'll see live status updates as your order moves through preparation and delivery. When your runner arrives, you'll confirm the hand-off with your delivery code — keep it visible only to the runner who's actually delivering to you.

Estimated timings shown in the app are estimates, not guarantees — stadium kitchens and crowds are unpredictable, and we'd rather tell you that plainly than promise a number we can't control.

07 Cancellations & refunds

You can cancel an order yourself only while it's still waiting for the vendor to accept it. Once a vendor has accepted your order, it's already being prepared, and cancellation is at the vendor's or venue's discretion.

If a vendor rejects your order, or it's cancelled after a card payment has already gone through, any refund is reviewed and issued by our admin team rather than happening automatically — we're telling you exactly how it works today rather than promising an instant self-service refund we don't yet offer. If this happens to you, contact us (see Contact us) and we'll sort it out.

08 If you're a vendor

Vendors on Sit'n'GetServed are independent businesses, not Sit'n'GetServed employees or franchisees. As a vendor, you're responsible for:

• The accuracy of your menu, pricing, availability, and stock levels.
• Food safety, hygiene, and holding all licences and permits your venue and local law require.
• Honouring the orders you accept, and giving a real reason when you can't.
• Keeping your stand's open/closed status accurate — fans place real orders based on it.

Sit'n'GetServed provides the ordering, payment, and dispatch platform — we're not the kitchen, and we don't inspect, prepare, or handle your food.

09 If you're a runner

As a runner, you're responsible for:

• Only marking yourself available when you're genuinely ready to accept and deliver orders.
• Delivering orders to the exact seat on the order — not somewhere "close enough."
• Confirming delivery only once you've handed the order to the fan and verified their delivery code.
• Behaving professionally and safely while moving through the venue.

If you're unable to complete a delivery you've been assigned — an emergency, your phone dies, anything — tell your vendor or venue admin as soon as you can, so the order can be reassigned rather than left stranded.

10 Loyalty points

Loyalty points reflect your order activity and have no cash value. The loyalty programme, its point values, tiers, and any rewards are entirely at Sit'n'GetServed's discretion and may be changed, paused, or discontinued at any time. Points aren't a form of currency and can't be transferred, sold, or exchanged.

11 Rules for everyone

Regardless of your role, you agree not to:

• Use Sit'n'GetServed for anything illegal, fraudulent, or harmful to others.
• Try to access another user's account or data you're not authorised to see.
• Interfere with, reverse-engineer, or attempt to disrupt the platform's normal operation.
• Submit false information — a fake seat, a fake order, a fake review or rating.
• Abuse the delivery-code hand-off process to claim an order you didn't receive, or mark one delivered that wasn't.

We can suspend or remove access for anyone who breaks these rules — see Suspending or ending your account.

12 Our platform, our content

The Sit'n'GetServed name, logo, app, and website design are our property (or licensed to us) and may not be copied, reused, or represented as your own without our written permission. Menu content, photos, and descriptions belong to the vendor who created them.

13 Sit'n'GetServed is the platform, not the kitchen

Sit'n'GetServed connects fans, vendors, and runners — we don't prepare food, and we don't employ vendors or runners as staff. We do our best to build a platform that works reliably, but we can't personally guarantee the quality, safety, or accuracy of any vendor's food, or the conduct of any individual runner, any more than a stadium itself could.

If something genuinely goes wrong with an order — food safety, a serious service failure — tell us. We take it seriously, and we work with the vendor or venue directly to resolve it.

14 Liability

To the fullest extent the law allows, Sit'n'GetServed is not liable for indirect, incidental, or consequential loss arising from your use of the platform — missing part of the game because of a late delivery is genuinely frustrating, and we build the product to minimise it, but it's not something we can financially guarantee against. Nothing in these terms limits any right you have under South African consumer protection law that can't lawfully be excluded.

15 Suspending or ending your account

You can delete your own account at any time from within the app — Profile → Account Settings for fans, or Security → Delete Account for vendor, runner, and admin accounts. When you do, we anonymize your personal details immediately; see our Privacy Policy for exactly what that means.

We may suspend or terminate access for anyone who seriously or repeatedly breaks these terms, or where we reasonably believe it's necessary to protect the platform, other users, or a venue.

16 Changes to these terms

We may update these terms as Sit'n'GetServed evolves. If we make a material change, we'll update the "Last updated" date above and, where it materially affects you, let you know in the app before it takes effect.

17 Governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute that can't be resolved directly between us will be subject to the jurisdiction of the South African courts.

18 Contact us

Questions about these terms, or anything that happened on an order: